HALLIE LINDE STOLLER

With outstanding organizational and time management skills, I am a self-starter and proactive multi-tasker; responsible, driven and dedicated.

My strong logistics, scheduling and planning skills facilitate smooth operations; I’m a creative problem solver, extremely adaptable to the ever changing lodge environment and able to think and plan quickly on my feet.

I have proven success at recruiting, training and managing all levels of staff, familiar with HR and comfortable with following through on disciplinary procedures.

My excellent administration and computer skills, including Micros, PANstrat, ResRequest, APEX & Opera hotel reservation systems, project planning and budget management make me an asset to any successful operation.

As a world traveler I am effective at communicating with all staff and guests, whatever the language. I have a passion for customer service and creating amazing unforgetable guest experiences.

 My practical knowledge of reservations, F&B, stock control, FOH, budgeting, kitchens, HK, and admin makes me able to manage and work hands on across any department.

WORK HISTORY

Operations Manager, 2022 Park City Kimball Arts Festival 
Kimball Art Centre; Park City, Utah; 2022

Key Responsibilities/Achievements:

  • Manage load-in of 200+ artists and vendors onto Historic Main Street.

  • Hire, train & supervise operations staff.

  • Liaise with city officials and emergency agencies for planning, permits and event operations.

  • Review vendor bids, coordinate all equipment rentals & purchases.

Manager Festival Transportation, 2022 Sundance Film Festival 
Sundance Institute; Park City, Utah; 2021-2022

Key Responsibilities/Achievements:

  • Manage the fleet, parking and bus system for 11 day international film festival.

  • Develop and implement venue operations plans.

  • Hire and supervise staff and volunteers, create training manuals.

  • Create functional multi-city transportation network; parking pass system.

  • Liaise with sponsors and vendors to manage a motor pool of 200+ vehicles.

Lodge Manager, Simbambili Game Lodge, The Thornybush Collection
Sabi Sands Game Reserve, Mpumalanga, South Africa; 2017-2020
Retrenched due to Pandemic

Key Responsibilities/Achievements:

  • Manage remote 5-star nine suite exclusive game lodge, oversee front and back of house operations.

  • Implemented streamlined stock controls and purchasing procedures to reduce budget strain in Kitchen, Bar and Housekeeping departments.

  • Coordinate month end stock takes and reporting for all departments and prepare financial and budget documents for head office.

  • Host guests during their stay and ensure the lodge is kept up to the highest standards.

Assistant General Manager, Cheetah Plains Lodge
Jaci’s Lodges; Sabi Sands Game Reserve; Mpumalanga, South Africa; (FREELANCE ) 2017

Key Responsibilities/Achievements:

  • Manage Front of House and Waiter team; deliver friendly, efficient Guest service and create a warm and welcoming atmosphere for all Guests.

  • Ensure lodge operations run smoothly and are to the highest standards.

  • Ordering and stock-takes for Kitchen, Bar and Housekeeping.

  • Oversee all Operations in GMs absence

Lodge Manager, River Lodge & Ivory Lodge
More Family Collection; Lion Sands Game Reserve; Sabi Sands, Mpumalanga, South Africa; 2015-2017

Key Responsibilities/Achievements:

  • Manage Service and Beverage team and ensure highest service standards and implement beverage stock control.

  • Assist the Lodge Managers in operational delivery and maintaining standards in all lodge departments.

  • Manage Front of House team; deliver friendly, efficient Guest service and create a warm and welcoming atmosphere for all Guests.

  • Supervise, train and motivate others with the key aim of ensuring guests expectations are met and exceeded, ensuring the smooth running of the lodges on a day-to-day basis.

Lodge Administrator/Retail Manager Tinga & Narina Lodge 
More Family Collection; Kruger National Park, Mpumalanga, South Africa; 2014-2015

Key Responsibilities/Achievements:

  • Achieved successful implementation of Micros Point of Sale system in Tinga and Narina Curio shops; Manage curio receiving, invoicing and stock take for Narina & Tinga Lodges.

  • Work with HOD’s to complete and compile all month end reporting.

  • Financial management of daily lodge banking & petty cash and gratuities; Payment of casual workers, Allocate and process invoices for every department weekly.

  • Prepare day sheets, confirm guest travel details and room allocations. Perform hosting duties and assist guests to provide the best experience possible.

  • Assist Lodge Managers and Senior Managers as needed; attend to all administrative duties as required.

Independent/Freelance Event Management Consultant Selected Companies and Positions:

Associate Manager Transport, Sundance Film Festival 
Sundance Institute; Park City, Utah; 2010-2012

Key Responsibilities/Achievements:

  • Managed celebrity and VIP guest movements in and out of venues; oversaw motorpool fleet and drivers for 150+ vehicles.

  • Coordinated accommodation and transportation for 1200+ staff and volunteers during a two week film festival using hotels and private home rentals.

  • Managed sale and distribution of parking passes for 15 lots with a at least 6 different types of passes each.

  • Developed and executed comprehensive training program for department staff and volunteers

  • Liaised with design department to create all printed materials- maps, film guides, information books, etc

Deputy Project Manager, Delegation Services; 2012 US Presidential Democratic Nominating Convention
Event Transportation Associates; Charlotte, North Carolina; 2012

Key Responsibilities/Achievements:

  • Managed budget of $3.5 million USD to successfully deliver project on time and on budget. 

  • Coordinated venue design process: ensure planned build-out and equipment requirements were executable and meet venue demands while in line with project budget; Set implementation schedules for venue: including building access, deliveries and parking, janitorial services and waste removal, security, and safety. 

  • Functioned as primary onsite liaison for all HR matters, including candidate selection, hiring, payroll and benefits administration. Instituted HR protocols and procedures focusing on minimizing internal liability.  

Director Membership Hospitality Services and Conference Operations; The American Pavilion at the Cannes Film Festival
AMPAV; Cannes, France; 2006-2012

Key Responsibilities/Achievements:

  • Managed film festival hospitality and conference pavilion. Staffed venue; facilitated a spectrum of special events, including panels, VIP receptions, and parties; regulated media presence and venue usage; anticipated and mitigated problems.

  • Liaised with presenting-level sponsor teams, marketing agency, vendors, and internal departments to activate hospitality and special events venues.

  • Managed daily member needs of hospitality and conference pavilion with 1500+ members entering daily by providing superior customer service, helpful information about the Festival and local area and proactively anticipating members needs and assisting them.

Director of Venue Transportation Operations; 2010 FIFA World Cup South Africa
Transportation Management Systems; Nelspruit, South Africa; 2009-2010

Key Responsibilities/Achievements:

  • Managed budget of $3.5 million USD to successfully deliver project on time and on budget.

  • Coordinated venue design process: ensure planned build-out and equipment requirements were executable and meet venue demands while in line with project budget; Set implementation schedules for venue: including building access, deliveries and parking, janitorial services and waste removal, security, and safety.

  • Functioned as primary onsite liaison for all HR matters, including candidate selection, hiring, payroll and benefits administration. Instituted HR protocols and procedures focusing on minimizing internal liability.

Main Media Center Manager, 2009 ISU World Figure Skating Championships
US Figure Skating, Los Angeles, California; 2008

Key Responsibilities/Achievements:

  • Managed venue media workroom as well as overseeing the distribution of start sheets, results and all other collateral materials. 

  • Responsible for smooth operation including overseeing the technical operations to ensure that journalists have optimum working conditions.



  • Managing the room’s “Help Desk”

  • Overseeing the archiving of hard copy results, start sheets and information


  • Managing Pigeon Holes filing system and distribution of results and information

Director, Non-Competition Venues; Special Olympics 2009 Winter World Games;
SOGOG; Boise, Idaho; 2008- 2009

Key Responsibilities/Achievements:

  • Venue Management & Development of multiple venues and regions including the Main Press Center and 7 Venue Media Sub-centers; 3 Uniform Distribution & Accreditation Centers; Delegation Welcome Center; 3 Games-Time Credentialing Centers

  • Develop detailed venue operating plans, diagrams, FF&E and related documentation

  • Dissemination of key venue planning information and tools to all involved Functional Areas and constituent groups

  • Management of logistics, procurement and asset management for all areas

  • Games-Time support of Main Press Center and seven Venue Media subcenters

Conference Coordinator, Digital Insight 8th Annual National Conference 
Digital Insight, an Intuit company, Los Angeles, California; 2006-2007

Key Responsibilities/Achievements:

  • Registration Coordinator for 2007 National Client Conference in Las Vegas with 1000+ attendees

  • Coordinated client, exhibitor, sponsor and internal registration, payment and accreditation via online registration system for conference as well as related workshops, classes and off-site activities 

  • Managed on-site registration for conference, workshops, training classes and activities

  • Coordinated tradeshow and conference logistics for upcoming events attended by Digital Insight 

Spectator Services Specialist, XVIII Commonwealth Games
Melbourne Australia; 2006

Event Services Manager, Games Volunteers/Functional Area Command Support, Torino Olympic Winter Games; Torino, Italy 2005-2006

Key Responsibilities/Achievements:

  • Ran daily operations of volunteer call center designed to meet the needs of approximately 2,500 volunteers including: development and documentation of call center processes and procedures; training and management of local (Italian speaking) call center staff; implementation of recruitment program to fulfill staffing shortfalls at venues; development of volunteer retention program for use during the games 

  • Reported directly to project director on diverse special projects including: assisting venue teams with spectator flow, transport load zones and ingress/egress; coordinating employee accommodations; monitoring venue operations in the Olympics Main Operations Center and initiating appropriate responses to situations 

Event Operations Coordinator, His Holiness The Dalai Lama Visits Sun Valley
Sun Valley, Idaho; 2005

Spectator Services Supervisor, 2004 Athens Olympic & Paralympic Summer Games
Athens, Greece; 2003-2004

Key Responsibilities/Achievements:

  • Worked with local venue management teams at multiple venues to develop smart procedures for spectator management including spectator ingress/egress, VIP handling and back of house operations.

  • Identified and resolved possible conflicts before they became problems; scheduled post assignments and supervised all security and access control positions

  • Dissemination of key venue planning information and tools to all involved Functional Areas and constituent groups

  • Management of logistics, procurement and asset management for all areas.

Event Services Sector Coordinator, 2002 Olympic Winter Games
Salt Lake City, Utah; 2001-2002

Key Responsibilities/Achievements:

  • Scheduled and trained paid staff as well as over 200 volunteers in spectator relations, ticket taking, ushering and customer service 

  • Served as liaison between officials, athletes, security and media to ensure smooth running of venue 

  • Assisted with athlete, VIP and VVIP movements to, from and within the venue 

ACADEMIC INFORMATION

Education

Certificate Hospitality Management; Bushwise Guide School, Limpopo South Africa(2014)

Bachelor of Arts, Fine Arts; University of California, Santa Cruz (2004)

High School (Matric): Crossroads School for the Arts & Sciences, Santa Monica California (1994)

Certifications

First Aid Level 1 (2018)

FEMA (Federal Emergency Management Association) National Incident Management System (2012)

COMPUTER SKILLS

MAC and PC platforms; Microsoft Word, Excel, Power Point, Access, Visio, Project; Adobe Photoshop, Acrobat; Filemaker; Quicken; Social Media, IG, Slack, Monday; Micros, Pastel, PANStrat, APEX, OPERA Hotel Lodge Reservation systems; Internet, website design and database savvy

OTHER EXPERIENCE

Film & TV Production Experience: Production Coordinator, Set PA, Second Assistant Director; Restaurant & Catering Experience: Server, Hostess, Cocktail Waitress, Kitchen Staff, Cashier; Project Manager

HOBBIES

Adventure Travel, Golf, Photography, Cooking, Reading Mystery Novels, Movies; Hiking, Camping

REFERENCES

Available upon request